HOW IT WORKS
EASY, DEPENDABLE, PROFESSIONAL
Apply
To get started, please fill out the new client form here. Upon receipt of your completed application, a response will be sent within 24 hours. If your needs and expectations can be met, you will be contacted to schedule a Meet & Greet.
Consultation
The free Meet & Greet takes place in your home. From bold to bashful, every dog and cat benefits from meeting their new pet sitter in person and in the presence of loving owners. Please note: A $25 fee will be charged for any additional consultations.
Schedule Service
Success! As a Charlotte City Pets client you will have access to the app portal. After each visit you will receive automatic updates along with photos of your pet. Maureen's experience and reliability gives you peace of mind and technology means less for you to do.
SERVICE AREA MAP
COMMONLY ASKED QUESTIONS
How are my home & pets protected while I'm away?
When are your pet care services available?
How often should you visit to care for my cat?
How many dogs do you walk at the same time?
How do I get started with Charlotte City Pets?
Why is an in-person Meet & Greet necessary?
Should I tip my pet sitter?
Do you return my keys after I return home?
Can I book services at the last minute?
Do you have cancellation policies?
Can you administer medication to my pet?
Will you pick up pet supplies if I forget?
Do you offer boarding services?
Are you trained in pet first aid?
What happens when the weather is bad?
POLICIES
PAYMENT POLICIES
Fees are earned upon acceptance of pet visit reservations and are due on or before services are rendered. New clients are required to have a credit card on file before the Meet & Greet. Accepted forms of payment are cash, check, or credit card. Checks can be written to Charlotte City Pets. If payment is not received by the time of service, a $25.00 late fee will be added to your invoice and scheduled service will be automatically charged to the credit card on file.
SCHEDULING
The most efficient way to schedule or cancel visit requests is through the app. Scroll down for download links or tap the white button on mobile to go to "client login." Service requests are not confirmed until you receive an email from Charlotte City Pets. Service requests time-stamped less than twenty-four (24) hours in advance are subject to a Late Booking Fee. Services requested via text cannot be accepted.
CANCELLATION POLICIES FOR NON-HOLIDAY SERVICES
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Dog Walking, Pet Sitting, and Cat Sitting: If pet service needs to be canceled before care begins, give Maureen at least 24 hours notice and the client will not be charged. Recurring weekday dog walks canceled by 4 pm the day before will not be charged.
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No refunds will be given on pet sitting and cat sitting services canceled less than twenty-four (24) hours before the scheduled start, if canceled after service has begun, or if you return home early. The time is reserved specifically for your pet(s) and cannot be resold.
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Tuck-In Service: Availability is limited. Clients are required to pay a 50% deposit within three (3) days of booking to guarantee service. The remaining balance is due and payable on or before the first date of service.
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The deposit for tuck-in service will be refunded if service is canceled at least 7 days prior to start of scheduled service. If canceled less than 7 days before the start date, the deposit is forfeited.
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If the client plans to return home early, Charlotte City Pets must be notified at least 24 hours in advance to receive a 50% refund on the remaining scheduled stay(s).
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PAYMENT AND CANCELLATION POLICIES FOR HOLIDAY SERVICES
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Holiday Pet Sitting, Cat Sitting, and Tuck-In Service: Holiday schedules fill up quickly. To guarantee service, clients are requested to pay in full within 3 days of booking holiday services. By default recurring dog walks are not scheduled during holiday periods though CCP is happy to accommodate regular Dog Walking and Potty Break clients if service is requested well in advance.
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If holiday plans change, give Maureen a minimum of 7 days notice to receive a 100% refund. Clients will be refunded 50% for service cancellations received less than 7 days before the scheduled start.
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No refunds will be given on holiday service if service is canceled less than twenty-four (24) hours before the scheduled start, if canceled after service has begun, or if you return home early. The time is reserved specifically for your pet(s) and cannot be resold.
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HOLIDAY SURCHARGES for all pet services will apply. The following days will include a per visit holiday surcharge:
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New Year's Eve & New Year's Day (12/31 and 1/1)
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Easter Weekend (Fri–Mon)
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Memorial Day Weekend (Fri–Mon)
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4th of July Weekend (Thu–Sun)
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Labor Day Weekend (Fri–Mon)
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Thanksgiving Weekend (Thu–Sun)
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Christmas Week (12/23-12/30)
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