new to
Charlotte
City Pets?
You’re in the right place!
Easy as 1, 2, 3
The process of having your pet cared for shouldn’t be complicated.
FILL OUT THE INTAKE FORM
Fill out the new client form to share information about your pet(s) and the service(s) you’re interested in. Within one business day you will be contacted to schedule the Meet & Greet.
WE MEET IN YOUR HOME
From bold to bashful, every dog and cat benefits from meeting their new pet sitter in the presence of loving owners. To ensure smooth visits, we’ll go over the routine to understand exactly what you’re looking for.
SUCCESS!
Your pet enjoys the comforts of home while you travel the world. But never too far from daily visit updates and photos to show how well your pet is doing. And when you have questions or comments, the app makes it easy to stay connected.
Frequently Asked Questions
If you don’t see your question listed, please get in touch.
Every day! Charlotte City Pets offers in-home pet care services 7am – 9pm, 7 days a week/365 days a year.
The cat care minimum requirement is one visit per day though some cat owners prefer morning and evening visits.
Rates vary depending on how much time and attention you want for your pet. Pet sitting and cat care rates include up to 2 cats. Please see Services for more details.
The New Client Form is the quick, easy way to get started. If you have more questions, send an email or call for a chat. Charlotte City Pets strives to make the process as quick and painless as possible!
The in-person Meet & Greet is complimentary and required for all new clients. It gives all parties an opportunity to get to know each other and is especially important for pets to meet their new caretaker in the presence of loving owners. As a general rule, shy cats do not make themselves personally available to strangers, but the consultation still works by introducing timid pets to the stranger’s lingering scent.
In addition to the free Meet & Greet, sometimes clients request a visit to meet new pets, to check out home alterations, visit a new home address, or the locks have been changed. For these visits, a regular visit/walk will be scheduled. Alternatively, clients can review instructions over the phone, via email, or update their client profile at no charge.
Schedule, review, or edit your services online through the Precise Petcare app. After your service request has been approved, you will receive a confirmation email. Also, feel free to call or email Charlotte City Pets with your service requests. They will be scheduled on the app for you and confirmed in an email.
Yes! If Charlotte City Pets has availability, your pet can be added to the schedule at the last minute.
Service requests (or edits) via text cannot be accepted because your pet’s care is too important. Texts are easy to forget and too easily overlooked among all the GIFs, giant emojis, images and messages received from clients letting me know they arrived home safely.
Yes, Charlotte City Pets accepts credit cards (also checks if you prefer paper).
A gratuity is not required but If you do wish to leave a tip, Zelle, cash, or a separate check in the pet sitter’s name will always be appreciated.
Yes. Any non-holiday pet care service canceled the day before care begins will not be charged. If a recurring weekday dog walk is canceled by 4 pm the day before, you will not be charged. Find all the details at Policies.
Charlotte City Pets can administer topical or oral medication if the pet does not object to being handled.
Charlotte City Pets will be happy to return your keys/fob/card after you return home. Some situations may involve pickup and drop-off fees.
Yes, trained and re-certified (Sep 2025) in pet first aid and CPR.
Rain or shine, scorching hot or frosty cold, Charlotte City Pets will be there for your pets. Summer downpours with thunder and lightning can alter the dog walking schedule. However, your dog’s patience will be rewarded when the storm subsides. Rest assured when severe weather happens, you will be kept in the loop.
Yes! You will receive a free non-holiday visit as a thank you when the friend you refer completes a service with us.
Are you ready to give your fur baby the best care possible?
